Withdrawal Rights & Easy-Out Notice

Version v1. A single document for all DreamersWare sites/brands, hosted on the gateway (payments.dreamersware.com), versioned, and linked from: the Sites' footers, the user account area, the order page, the confirmation email, the checkout and the online withdrawal function. Statutory references are to the Italian Consumer Code (Codice del Consumo, Legislative Decree No. 206/2005), as amended by Legislative Decree No. 209/2025 (in force since 23/01/2026; the new rules on the digital withdrawal function apply to contracts concluded from 19/06/2026, and therefore to DreamersWare contracts).

This document is a courtesy translation of the Italian original, provided for convenience. Only the Italian version (/legal/informativa-recesso) is authentic and legally binding; in the event of any discrepancy, the Italian text prevails. The contractual relationship is governed by Italian law.

Trader: DreamersWare S.r.l.s. — Registered office: Via Carlo Porta 2, 21052 Busto Arsizio (VA), Italy — registered with the Varese Companies Register, tax code and registration no. 04151010123 — R.E.A. VA-405537 — share capital €1,200.00 fully paid up — VAT no. IT04151010123. Contact and support: help@dreamersware.com (multilingual support).

At a glance: three different things — don't mix them up

For each of these there is, where available, a dedicated function: "Withdraw from the contract here", "Disable renewal", "Report a problem". There is no single "cancel" button.

1. When you have the right of withdrawal

If you are a consumer (a natural person purchasing for purposes outside your trade or profession), you have 14 days to withdraw from a distance purchase, without having to give any reason (Article 52 of the Consumer Code).

When the 14 days start running:

• Physical goods: from the day on which you (or a third party you designate) physically receive the goods — i.e. from delivery (Article 52(2)(b)).
• Services and digital content not supplied on a tangible medium: from the conclusion of the contract (the moment of the order) (Article 52(2)(a)).

Purchases made as a business, professional, economic operator, entity or association (B2B) do not carry the consumer right of withdrawal: the General Terms of Service — Business Customers (B2B) apply.

2. When withdrawal does NOT apply (exclusions)

The right of withdrawal does not apply, among other cases, in the following situations (Article 59 of the Consumer Code):

• Digital content supplied immediately (e.g. downloads, files, assets, templates, software, courses with immediate access): withdrawal is excluded if all of the following conditions are met (Article 59(1)(o)):
  1. you gave your express consent to the supply beginning before the end of the 14-day period;
  2. you acknowledged that, once supply begins, you lose the right of withdrawal;
  3. you received confirmation on a durable medium (the order confirmation email) of that consent.
• Goods made to your specifications or clearly personalised at your request (e.g. merchandise with a chosen name/nickname/design) (Article 59(1)(c)).
• Services that have been fully performed, where performance began with your express consent and with your acceptance that the right of withdrawal is lost once performance is complete (Article 59(1)(a)).
• B2B purchases (see above).

Even where withdrawal is excluded, the legal guarantee of conformity always remains in force: if the product is defective or non-conforming, see section 6.

3. Case by case

Subscriptions, recurring services and upgrades. You have 14 days from the first purchase to withdraw. If you withdraw from a service started at your request during the withdrawal period, we may retain an amount proportionate to what has already been provided up to the time you notified us of your withdrawal, calculated on the basis of the total agreed price (Article 57(3)). If your plan includes metered usage or paid extras, these will be taken into account only if provided for in the pricing terms you accepted before the purchase. Once the 14 days have passed, you can still disable renewal at any time (see section 5): the service remains active until the end of the period already paid, with no further charges and no refund of the current period. Automatic renewal on the same terms does not restart a new right of withdrawal; if instead you change plan or SKU, switch from monthly to annual billing, increase your limits or accept new pricing terms, that is a new purchase and the 14 days start again.

Digital content supplied immediately. Withdrawal is excluded once supply has begun, under the conditions in section 2. Supply begins only after your express consent and the sending of the confirmation on a durable medium.

Digital content supplied at a later time. You have 14 days from the conclusion of the contract (payment) to withdraw, unless supply begins during that period at your request, with your express consent to early supply, your acknowledgement that the right of withdrawal is lost, and confirmation on a durable medium (email). If delivery or activation takes place after the 14 days have elapsed, the right of withdrawal will in any event have already expired by lapse of time.

Standard physical goods (non-personalised). You have 14 days from delivery to withdraw. You will receive return instructions; unless otherwise indicated, the cost of returning the goods is borne by you (Article 57).

Personalised or made-to-measure physical goods. Withdrawal is excluded (Article 59(1)(c)). The legal guarantee for defects/non-conformity remains in force.

4. How to withdraw (online — "Easy-Out")

Where withdrawal is available, you exercise it entirely online: no registered letter, fax or other paper channels are needed.

1. open the "Withdraw from the contract here" function (in the user account area / order page of the Site where you purchased, also linked in the confirmation email) and confirm via the dedicated "Confirm withdrawal" function;
2. once the request is submitted, we record your statement with its date and time and send you a receipt on a durable medium (email). If the right of withdrawal is applicable and the request was submitted within the time limit, the withdrawal is deemed exercised as of the moment of transmission. A member of our team will handle the request as quickly as possible.

Where the right of withdrawal does not apply (the Product falls within the exclusions in section 2, or the time limit has expired), we will tell you so, stating the reason.

Withdrawal may be exercised through the online function "Withdraw from the contract here" or by any unequivocal statement sent to DreamersWare, including by email to help@dreamersware.com or through the Sites' internal messaging systems (and using the model form at the end of this notice), always before the end of the 14-day period. The online function is provided to make it easier to exercise the right.

5. How to disable renewal

For recurring services, use the "Disable renewal" function (user account area / order page). Disabling renewal stops future charges: the service remains active until the end of the period already paid and no refund is due for the current period. You will receive a confirmation on a durable medium.

6. How to report a problem or defect (legal guarantee)

If the product is defective or non-conforming, use the "Report a problem" function: you are entitled to the remedies provided by the legal guarantee of conformity, regardless of whether withdrawal is or is not available. We will tell you how to proceed (repair, replacement, price reduction or termination, as the case may be). For goods, digital content and digital services, the legal guarantee of conformity under the Consumer Code remains in force, including Articles 128 et seq. and, for digital content and digital services, Articles 135-octies et seq.

7. Refunds: timing and method

• Following a valid withdrawal, we will refund you within 14 days of being informed of your decision (Article 56). For goods, we may withhold the refund until we have received the goods back or until you have supplied evidence of having sent them back (Article 56(3)).
• The refund is normally made using the same means of payment you used, unless otherwise agreed.
• The refund covers the payments received for the purchase, including any standard delivery costs. Supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery we offer are not refunded.
• For services/upgrades started at your request, the refund may be reduced by the proportionate amount for what has already been provided, as set out in section 3.
• Disabling renewal does not give rise to a refund of the current period.

8. Data and content after withdrawal

After withdrawal from digital content or a digital service, access to the service may be deactivated in accordance with the applicable rules. Personal data are handled as set out in the Privacy Notice. Any non-personal content you supplied or created while using the service is subject to the provisions of the Consumer Code and to the export, retention or deletion features offered by the service.

9. Support

For any need, multilingual support is available at help@dreamersware.com. Nothing in this notice affects your mandatory statutory rights as a consumer. Individual Sites may provide specific additional terms (e.g. save-me.ai), always compliant with the law and never in conflict with this Notice: such terms may only strengthen the rights of the Consumer and, where provided for, of their heirs — never reduce them.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

To: DreamersWare S.r.l.s., Via Carlo Porta 2, 21052 Busto Arsizio (VA), Italy — help@dreamersware.com. I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods/services: __________. Ordered on / received on: __________. Name of consumer(s): __________. Address of consumer(s): __________. Date: __________. (Signature of consumer(s), only if this form is notified on paper.)