General Terms of Sale — Consumers (B2C)

Version v1. A single document for all DreamersWare sites/brands, hosted on the gateway (payments.dreamersware.com), versioned, and linked from all Sites. It applies to consumers. For business purchases, see the General Terms of Service — Business Customers (B2B). Statutory references are to the Italian Consumer Code (Codice del Consumo, Legislative Decree No. 206/2005).

This document is a courtesy translation of the Italian original, provided for convenience. Only the Italian version (/legal/condizioni-generali-b2c) is authentic and legally binding; in the event of any discrepancy, the Italian text prevails. The contractual relationship is governed by Italian law.

Seller / Owner: DreamersWare S.r.l.s. — Registered office: Via Carlo Porta 2, 21052 Busto Arsizio (VA), Italy — registered with the Varese Companies Register, tax code and registration no. 04151010123 — R.E.A. VA-405537 — share capital €1,200.00 fully paid up — VAT no. IT04151010123 — customer support: help@dreamersware.com (multilingual).

Definitions

• Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
• Site: each DreamersWare site/brand (e.g. save-me.ai, dreamersware.eu, infodisplay.pro, alterego.it, etc.) from which the order originates. Sites owned by the company can be identified by the information shown in the site footer.
• Gateway: the centralised payment and order-confirmation platform payments.dreamersware.com.
• Product: any good or service, physical or digital, that is the subject of the order.

1. Subject matter and scope

These Terms govern the distance selling of DreamersWare Products and Services to private Consumers (end users), regardless of the Site of origin. Acceptance takes place at the time of the order, before payment. This document is available from all DreamersWare S.r.l.s. sites.

2. Pre-contractual information and conclusion of the contract

Before the order is placed, the Site provides the pre-contractual information required by Article 49 of the Consumer Code: the Product's characteristics, total price, any additional charges, duration, whether automatic renewal applies, the applicable terms and the withdrawal notice. Before payment, the Gateway centralises: the order summary, the legally relevant acceptance checkboxes (acceptances, declarations and other contractual statements), the related texts, version, language and timestamp, and the "Confirm purchase and pay" button. The contract is concluded upon confirmation of payment. After conclusion, DreamersWare sends a confirmation on a durable medium (an email with the order document) pursuant to Article 51 of the Consumer Code.

3. Technical steps of the purchase

The Consumer selects the Product/Service on the Site of origin, enters or confirms the details needed for the order (including the email address for the confirmation), corrects any input errors before payment, reviews the order summary and the acceptance checkboxes on the Gateway, accepts the applicable Terms and proceeds to payment. DreamersWare archives the contract with a record of the version of the Terms, the timestamp, the order details and the acceptances and contractual declarations given by the Consumer; the Consumer receives an email confirmation on a durable medium.

4. Our commitments

DreamersWare undertakes to: (i) supply Products that conform to their description and to the pre-contractual information; (ii) fulfil orders diligently; (iii) make the applicable Terms and the withdrawal notice available before payment; (iv) send the order confirmation on a durable medium. Digital Products are made available on a continuous basis; for physical goods, the delivery times stated in the order are estimates and are not of the essence, unless otherwise stated.

5. Consumer's obligations

The Consumer undertakes to provide accurate, up-to-date information as needed for the order, the payment and the receipt of the confirmation on a durable medium, and to use digital content and services in accordance with any licence terms indicated by the Site for the Product.

6. Account, credentials and security

The Consumer is responsible for keeping their login credentials safe, for the use of their account and for the activities carried out through their access, except in the case of fraudulent or unauthorised use not attributable to the Consumer. The Consumer shall promptly report any unauthorised use or compromise of their credentials of which they become aware.

7. Intellectual property

Unless otherwise agreed in writing, DreamersWare software, code, interfaces, layouts, databases, content, documentation, trademarks and materials remain the property of DreamersWare or of the respective owners. The Consumer is granted only a limited, non-exclusive, non-transferable right of use, consistent with the order and with any licence terms indicated by the Site.

8. Consumer content

Where the Consumer uploads or submits content, images, text or materials (for example, for personalised products), the Consumer warrants that they hold the necessary rights and that such material is lawful and does not infringe third-party rights. The Consumer is liable, within the limits of the law, for damage arising from content they supply in breach of the rights of others.

9. Prices and payments

Prices are stated in euros and are inclusive of VAT (standard rate of 22%, unless otherwise indicated). Payment is handled through the payment service provider Banca Sella / Fabrick; DreamersWare does not store full payment-instrument details, but retains secure banking tokens for subscription orders. The order becomes binding only upon successful payment.

10. Product categories and applicable rules

The rules on withdrawal, activation and required contractual declarations depend on the category of the Product, indicated for each order line. The categories relevant to the Consumer are: subscriptions/upgrades, digital content supplied immediately, digital content supplied at a later time, standard physical goods, and personalised physical goods. The detailed rules are set out in the following articles and in the Withdrawal Notice.

11. Digital services and content — common rules

A. Digital services, SaaS and subscriptions. For digital services and subscriptions, performance during the withdrawal period begins only at the Consumer's express request. If the Consumer withdraws within the statutory period, they may be required to pay an amount proportionate to the service actually provided up to the time they communicate their withdrawal, provided they were informed in advance of this consequence (Article 57(3)).

B. Immediately supplied digital content. For digital content supplied on a non-tangible medium that is accessible or downloadable immediately, the right of withdrawal is excluded only if performance began with the Consumer's express consent, their acknowledgement that they thereby lose the right of withdrawal, and confirmation on a durable medium (Article 59(1)(o)). Absent those conditions, delivery is not enabled.

12. Subscriptions, upgrades and updates

Subscriptions and upgrades are purchased for the period stated in the order and may be activated immediately at the Consumer's request. If the Consumer withdraws within the statutory period, DreamersWare may retain an amount proportionate to the service already provided and to any usage consumed up to the communication of the withdrawal (Article 57(3)). The Consumer may disable renewal at any time: the service remains active until the end of the paid period, with no further charges and no refund of the current period. Automatic renewal on the same terms does not restart the right of withdrawal; a new upgrade, a change of plan/SKU, a switch from monthly to annual billing, or an increase in limits constitutes a new purchase and restarts the 14-day withdrawal period. The right of withdrawal is exercised online; further details are in the Withdrawal Rights & Easy-Out Notice.

13. Digital content supplied immediately

Software, files, assets, templates and content accessible right away. Withdrawal is excluded under the conditions set out in Article 11(B). The consent checkbox is mandatory and blocks payment until ticked.

14. Digital content supplied at a later time

Content delivered or activated at a later point in time. The Consumer retains the right of withdrawal for as long as delivery/activation has not begun. If the Consumer requests early access, they give express consent together with an acknowledgement that the right of withdrawal is lost once supply begins.

15. Standard physical goods

Non-personalised goods shipped to the Consumer. Withdrawal may be exercised within 14 days of delivery in accordance with the Withdrawal Notice. Return costs are borne by the Consumer unless otherwise indicated (Article 57). The right of withdrawal is exercised online; further details are in the Withdrawal Rights & Easy-Out Notice. The legal guarantee of conformity for defects/non-conformity remains unaffected and, for end consumers, lasts 2 years. The legal guarantee covers defects existing at the time of purchase (normal wear and tear excluded).

16. Personalised physical goods

Goods made to the Consumer's specifications or clearly personalised at the Consumer's request: withdrawal is excluded (Article 59(1)(c)). The legal guarantee of conformity for defects/non-conformity remains unaffected and, for end consumers, lasts 2 years. The legal guarantee covers defects existing at the time of purchase (normal wear and tear excluded).

17. Automatic renewals and how to disable them

Where provided for, the service renews automatically at the end of the period. The existence of the renewal and the date of the next charge are stated in the order and in the durable confirmation. Renewal is disabled using the "Disable renewal" function (Article 12). For fixed-term service contracts with an automatic renewal clause, DreamersWare sends the Consumer, at least thirty days before expiry where applicable, a written or electronic notice stating the renewal date and the deadline by which renewal can be disabled. If the legally required notice is not sent, the Consumer retains the right to withdraw as provided for by Article 65-bis of the Consumer Code.

18. Right of withdrawal and exclusions

The right of withdrawal and its exclusions are governed by the Withdrawal Rights & Easy-Out Notice, which forms an integral part of these Terms. Withdrawal may be exercised through the online function "Withdraw from the contract here" or by any unequivocal statement sent to DreamersWare, including by email to help@dreamersware.com or through the Sites' internal messaging systems. The online function is provided to make it easier to exercise the right.

19. Legal guarantee of conformity

Goods and digital content are covered by the legal guarantee of conformity (Articles 128 et seq. of the Consumer Code, as amended by Legislative Decree No. 170/2021 and, for digital content and digital services, Articles 135-octies et seq.). In the event of a defect, the Consumer uses the "Report a problem" function and is entitled to the statutory remedies (repair, replacement, price reduction, termination), within the applicable time limits.

20. Refunds

Refunds due following a valid withdrawal are made within 14 days of the withdrawal being communicated (Article 56), using the same means of payment, unless otherwise agreed, and in accordance with the rules of the Withdrawal Notice (including any proportionate deduction for services started at the Consumer's request).

21. Processing of personal data

The Consumer's personal data are processed in accordance with the Privacy & Cookie Notice, which forms an integral part of these Terms and is available at payments.dreamersware.com/legal/en/privacy, in compliance with Regulation (EU) 2016/679 (GDPR). Provision of the data needed for the order, the payment and the sending of the confirmation on a durable medium is essential for the conclusion and performance of the contract.

22. Support

Multilingual support is available at help@dreamersware.com.

23. Liability

DreamersWare is liable for the proper performance of the obligations it assumes under these Terms. DreamersWare is not liable for non-performance or delays caused by circumstances not attributable to it (force majeure or acts of third parties). Nothing in these Terms limits DreamersWare's liability where such limitation is not permitted by law, nor does it affect the Consumer's mandatory statutory rights.

24. Third-party services

Some Services may depend on third-party infrastructure, payment systems, hosting, APIs, cloud services or suppliers. DreamersWare is not liable for interruptions, malfunctions or unavailability attributable exclusively to such third parties, save as mandatorily provided by law and without prejudice to DreamersWare's liability for its own obligations.

25. Force majeure

DreamersWare is not liable for delays or non-performance caused by events beyond its reasonable control, including network failures, unavailability of third-party suppliers, cyber attacks, orders of public authorities, natural disasters, strikes, power outages or other force majeure events. The Consumer's mandatory statutory rights remain unaffected.

26. Changes to the Services

DreamersWare may update, improve or modify non-essential features of the Services, provided such changes do not materially impair the performance purchased by the Consumer for the period already paid.

27. Governing law and jurisdiction

These Terms are governed by Italian law. Disputes with the Consumer fall within the mandatory jurisdiction of the courts of the place where the Consumer resides or is domiciled (residence/domicile — Articles 33(2)(u) and 66-bis of the Consumer Code), if located in Italy, or alternatively the Court of Busto Arsizio (VA, Italy). The right to use alternative dispute resolution (ADR) procedures under applicable law remains unaffected.

28. Amendments

These Terms may be updated; each revision is assigned a new version number. The Terms in force at the time of the order apply, in the version recorded and linked in the confirmation.

29. Contact

DreamersWare S.r.l.s., Via Carlo Porta 2, 21052 Busto Arsizio (VA), Italy — help@dreamersware.com.